IT Outsourcing: 100 Questions for a Successful Engagement – Part 3

Entrepreneur

26. What is the business continuity plan for the supplier?
27. Who will monitor the preciseness of my invoices from the supplier?
28. Who will plan the supplier's workers' travel and costs?
29. Who will check that whether the supplier's invoices for my project are paid?
30. To supplier site resources, which rate of on-site is the best?
31. Which will be the most difficult point to negotiations with the supplier on outsourcing?
32. What should I do when my project team wants to develop a detailed, specific plan for the engagement, and the supplier wants to agree on a few points initially but leave many aspects open for mutual discussion in the future?
33. Which IT support functions should be involved in planning my engagement?

Technology Partner

34. What reports and datas can I build to monitor the performance of the engagement?
35. What kind of data shield will be necessary for the engagement?
36. Can my development tools be installed remotely?
37. How will technical support be received by supplier's resources?
38. How will the supplier's resources perform in our internal systems?
39. How will my group monitor the uptime of the project base installation?
40. When the logistics become too chaotic, how many different suppliers' resources can I involve on my project?
41. What are the most serious IT and data security problems that I should state?

Team Captain

42. How should I reorganize and reallocate my staff to promote outsourcing?
43. What provisions should I make for staff turnover at the supplier's site?
44. How are supplier resources trained?
45. How many hours will the supplier resources work?
46. Will there be cross-cultural training for my staff and for the supplier's resources?
47. How long will it takes new supplier resources to learn their jobs?
48. How should I distribute the project work among different suppliers in different places?
49. Is it worthwhile for the supplier to keep series of idle resources to meet changable project requirement?
50. What resources does my organization provide to train project managers and team leads in outsourcing and supplier relationship management?

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