Live Operators: Why They Make Sense For You

As a business owner, you know how difficult it is getting your business off the ground and running smoothly. The last thing you want to do is lose momentum. Yet that is exactly what happens during the off-hours of your business. Customers need and/or want a service/product when they want and/or need it, not just during regular business hours, and having no live operators available to handle these off-hours requests slows down the momentum you’ve created. Using live operators will help continue the momentum you’ve established.

While you may have a voicemail system that captures messages for you, did you realize that up to 75% of callers hang up when presented with this option? These callers then typically move on to a competitor who has a live operator to handle their off-hours calls. Do you want the lack of a live operator answering calls to be the reason your business is not growing? Live operators capture a greater percentage of calls that your advertising and word of mouth have generated. Money is wasted by not having a live operator handle your calls.

And what about answering those after-hours calls yourself, you may ask? Sure, you can do that, but do you really want to take time away from your family or social life to do answer all of the after-hours calls? Live operators give you peace of mind in knowing that a live operator is taking care of your customers while giving you time to relax and recharge, rather than continuing to drain your energy by answering calls that a live operator could be handling.

Live operators can also do more than just take messages or answer basic questions for your customers. Live operators can schedule service calls for you and live operators can contact you in case of an emergency. Live operators can even handle your regular calls as well as those that occur after-hours; having a live operator do that frees you up to actually work on growing your business. Live operators also essentially screen your calls for you. Say goodbye to those annoying telemarketing calls that will be filtered out by a live operator.

Of course, the best live operators are ones that help you improve your business. The live operators at MyAnswering.com will make suggestions to your account manager with changes to the script if the calls that come in to the live operators are different than what you had anticipated the live operators handling. See, a live operator at MyAnswering.com does more than just answer your calls. Our live operators look for ways to improve the way your company interacts with your customers in two ways. First of all, the live operator is looking for ways to handle the call more efficiently, which means you use less time on your service plan and the caller spends less time on the phone. But additionally, the live operator frequently sees ways to improve your business' customer service. These recommendations are submitted by the live operators to your account manager who then asks you if the live operators’ recommendations make sense to you and your business. Can an answering machine or voicemail do that? No, sir. Only live operators can do that.

To receive more information about Live operator services, please visit us at MyAnswering.com.

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