New Definition of Outsourcing - BPO

Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} Outsourcing has been around as long aswork specialization has existed. Customized offshore outsourcing solutions havecreated the need of established Business Process Outsourcing (BPO) methodologies. To be able to provideimproved process integration and optimal performance to clients is given utmostimportance.   BPO - Business Process Outsourcing is fee for service basis. It provides a wide range of tactical, powerful,flexible tools which in turn helps in achieving the business objectives in acost effective and efficient manner. To put it in simple words a BPO (businessprocess outsourcing) is a process in which a company delegates some of itsbusiness processes to a third party by passing over total control of process tothem. This in turn cuts the operational costs by half resulting into hugeprofits.   BPO’s are inclined to providebetter customer satisfaction leading to customer retention, increasedproductivity, deal with competition effectively and in turn increaseprofitability. There are many kinds of work that can be outsourced to BPO’s fore.g. Call/Help Centers, Medical Transcription, Billing, Payroll Processing, DataEntry, IT Services, HumanResources (HR) functions, etc. Due to the proximity of IT industry to BPO,this industry is also termed as ITES (Information Technology Enabled Service).But, BPO doesn’t necessarily only provide IT services .   BPO will be time and again,simply defined as, taking over non-critical business processes or a function ofthose processes, as well as the people and systems associated with them, inorder to achieve service level improvements and cost savings. It is useful inleveraging the process towards driven efficiency and achieving responsiveness,branding, customer relationships and organizational excellence.

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