OIT Receives 2010 Tech Decisions and Novarica RAVE Award

News
Optical Image Technology (OIT), makers of the DocFinity® suite of document management, imaging, and BPM/workflow software, received the 2010 RAVE Award in the document management category during the ACORD LOMA Insurance Systems Forum in Las Vegas, Nevada, on May 24. The award, which was presented by Tech Decisions for Insurance and Novarica, recognizes solution providers whose technology delivers exemplary value to customers, as measured by senior executives from surveyed customers.

The RAVE awards, which are based on the Novarica Average Customer Experience (ACE) Ranking methodology, represent the highest aggregate rankings during the past twelve months from a group of current clients that use the solution. The assessments reflect current customer enthusiasm for the solution providers’ products and services rather than marketing hype or third-party opinion. The ranking measures satisfaction levels objectively across a wide range of areas, and the results are intended to guide insurers as they consider potential solution providers. Read more about the RAVE awards at tech-decisions.com.

Optical Image Technology received the highest document management ranking of 97% customer satisfaction, with its highest ratings in the categories of product functionality, organization, and staff. All of OIT’s rankings achieved 95% satisfaction or more.

Quotes
“Quality customer service is as important to our company’s success as the products we provide. OIT strives to ensure our service adds value to our software solutions every step of the way. We thank our customers for making this recognition from Tech Decisions and Novarica possible, and look forward to many years of continued service as partners in our customers’ business success.” – Ron Prichard, President, Optical Image Technology

“Customer satisfaction requires an everyday, ongoing commitment to service excellence. We are thrilled and honored to receive this recognition from our customers in the form of the RAVE award, and will work hard to continue to earn their approval in our company, products, and people.” – Jim Thumma, Vice President of Sales and Marketing, Optical Image Technology

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